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#4226 - Delete group message
Hi!
I cannot delete group message, is it possible?
If possible, how is this solved: who can delete what?
Thx for swift reply!
Have a great day!
Mario
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"It is not working. Below error is coming. "Specified directory '' for zip file 'upload://6.5.24_SecuritySuite_v3.1.12.zip' extraction does not exist."" - MaxMobility
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5 years ago
Hi Mario,
Only those who created the message, an admin, or the assigned user on the Security Group can delete messages.
Let me know if you have any questions.
Cheers, Jason
5 years ago
Hi,
Thx for swift reply.
I thought it might be something like that, but it is not Working. I have Small bin (trash) on the record dashlet, but nothing happens when click on it...
Any suggestion?
Thx
Mario
5 years ago
Could you please check your sugarcrm.log or suitecrm.log and see if there is anything around the time that you attempt to delete?
Some questions to help pinpoint the issue:
Thanks!
5 years ago
Sorry for late reply...
No records in suitecrm.log
Are you on SugarCRM CE or SuiteCRM and which version of it? - SuiteCrm 7.11.8 Are you using any third party themes? - No, SuiteP theme used Was the group message sent to All or to a specific group? - specific group, tried to delete as admin - tried to create message as group user for that group, also not able to delete it either as that user that created message nor as admin
5 years ago
Thanks Mario. I am going to try to recreate the issue with that configuration. Hopefully I run into the same issue so that we can get this resolved for you.
Cheers, Jason
5 years ago
Via SSH following permissions applied:
sudo chmod -R 755 . sudo chmod -R 775 cache custom modules themes data upload sudo chmod -R 775 config_override.php 2>/dev/null
5 years ago
Hi Mario,
Following up on this. There looks to be a new change in the themes causing javascript errors on the home page. This is likely the cause of the delete issue. I'm digging into it more as it is causing other issues such as not being able to add a dashlet. There is a chance it is related to a needed change to the Groups Dashlet. If so, I will get out a fix as soon as possible. My guess is that it will be about a week to dig through it.
5 years ago
Hi!
Do we have any update on this? ;)
Thx,
Mario
5 years ago
Hi Mario,
I have been able to pin it down to something SuiteCRM related that started at 7.11.7. With clean installs, nothing installed, the dashboard no longer works as of 7.11.7. This causes dashlet functionality to also not work such as removing a dashlet or even functions such as deleting a group message.
I don't have a solution for you at this time, but I'm filing it as a bug on the SuiteCRM GitHub repo.
5 years ago
GitHub issue for this problem:
https://github.com/salesagility/SuiteCRM/issues/7946