by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#55 - assign cold contacts to "group account"

Closed Bug? created by ecu-espana 12 years ago
my issue is half a bug and half a logical question... Logical Issue: My plan is, that "inbound communication" is merged to records or assigned it as "cold inbound" to a group (CE 6.5.9 with SecuritiySuite). Logic-Question 1: can i asign "inboundtraffic" to a group (and asign it afterwards manualy to the first staffmember that work with it) or does it have to be always at the fist moment a real user? Logic-Question 2: is it possible to have a group-task, that is displayed at every groupmember until somebody proceed it? Logic-Question 3: "if assign to group" is not working is assigning to a "Ghostgroupuser" an option and again, is there a way to asign tasks to more than one user (concept "who fix first")? Bug/understanding-Question 1: it is said that the premiumversion permit "group-inbound-mailaccounts". i setup a groupinbound adress and asign the account to a group (as welel as the user to the group). I am just able to see the mailaccount, but i am not able to see the mails or proceed them. What can be the problem?
  1. ecu-espana member avatar

    ecu-espana

    12 years ago

  2. ecu-espana member avatar

    ecu-espana

    12 years ago

  3. ecu-espana member avatar

    ecu-espana

    12 years ago

  4. eggsurplus member avatar

    eggsurplus Provider Affiliate

    10 years ago

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