Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.
#1647 - SuiteCRM no usage found for date range
Hi,
I'm trying to install this with my suiteCRM installation. I'm following your guide but when I get to the SugarCRM Call Account Setup, I cannot save my credentials as I get No Usage is found for Date range !
I'm guessing the problem might be from the fact that I'm trying to register a verified Nigerian phone number as the source phone number (I may be wrong in this guess).
Please help
alecsullivan
9 years ago
Hi Caleb,
"No Usage is found for Date range" is an alert that you get when you go to admin->Call Account if you have not used any credit from your Twilio account. It has nothing to do with saving credentials.
Can you please confirm that When you go to Admin->Call account and enter the credentials and save them, and when you come back to that page your credentials are not saved and are they auto populated in the fields or not ?
Please check above mentioned point and still if you face any issue then send us screenshot. We shall help you out accordingly.
Regards Rolustech Support
9 years ago
I'm still stuck.
I uninstalled and reinstalled the module and even upgraded my suitecrm to 7.3.1 and then reinstalled the module but now when I click admin->Call Account, it takes forever to load and when it does, it is blank. I'll send you a screenshot.
Please help.
9 years ago
Hi Caleb,
We have replied you back on your provided Email Address with details. Please get back to us
Regards Rolustech Support
8 years ago
hi, i have same issue.
8 years ago
i my case when i save call account info, when it come back to this page all record repopulate and i again get same alert.
6 years ago
Hi, I don't know where to add the add generating on verifying the source phone number?