RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

Free Trial

By clicking you consent to share your profile with the developer

#1872 - Not getting call or message icon beside phone number of Account/Contacts/Leads

Closed Installation created by gpnir4 9 years ago
Hi, I have installed the module "RT Telephony" as suggested in the installation guide. But Not getting the call or message icon beside phone number of Account/Contacts/Leads. When I am checking the IVR settings, there field "Access" has no values in the dropdown. Please reply to this case as soon as possible. Thanks

  1. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    9 years ago

    Hi, Please do a repair and rebuild. And then send us the screen shot of your IVR Settings page from bottom, where it shows no values in the dropdown.

    Regards, Rolustech Support

  2. gpnir4 member avatar

    gpnir4

    9 years ago

    Thanks for the reply, but now I got the values in the drop-down field "Access".

  3. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    9 years ago

    Hi gpnir4,

    Go to your IVR settings and select access against your user i.e. 'both' for inbound and outbound. Then you will be able to see the icons for call and message in the modules Account, Contacts and Leads.

    Please let us know if you still face any issue.

    Regards, Rolustech Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

Rating

  • "Yes it has worked. Rolustech has been wonderful to deal with so far. They are accommodating about enhancements, fixes and very friendly. Highly recom..." - Beagle Enterprises, Inc. (dba AJS Auto Sales)

    Read More Reviews

Other Add-Ons of interest

LastPass Business

LastPass Business Logo
FEATURED
The average employee keeps track of 38 different passwords so it's no wonder we are susceptible to hacking, forgetfulness, and login difficulties. Losing control of your customer information thru...

Freshdesk Integration for Sugar by Faye

Freshdesk Integration for Sugar by Faye Logo
FEATURED
Managing disparate CRM and support systems can be increasingly complex and costly, often leading to data silos and inconsistencies. With the SugarCRM Freshdesk Integration by Faye, you get all the fea...

Sage 50 US Integration - SYNC by Commercient

Sage 50 US Integration - SYNC by Commercient Logo
FEATURED
Your ERP Accounting data is integrated with your SugarCRM when you use Commercient’s SYNC app. SYNC Accounts, Contacts, Invoices, Sales Orders, Products, Pricing, Inventory, and more!
Integrations Productivity Sales Telephony twilio telephony screen pop call popup ivr phone voip Rolustech Rolustech RT Telephony sms RT Telephony call call SugarCRM SugarCRM sugar sugar Voip Integration rt Sugar7 sugar 7 sugar 8 Sugar8 landline call center call centre sms campaign call recorder CTI Platform