RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#1872 - Not getting call or message icon beside phone number of Account/Contacts/Leads

Closed Installation created by gpnir4 8 years ago

Hi, I have installed the module "RT Telephony" as suggested in the installation guide. But Not getting the call or message icon beside phone number of Account/Contacts/Leads.

When I am checking the IVR settings, there field "Access" has no values in the dropdown. Please reply to this case as soon as possible.

Thanks

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi, Please do a repair and rebuild. And then send us the screen shot of your IVR Settings page from bottom, where it shows no values in the dropdown.

    Regards, Rolustech Support

  2. gpnir4 member avatar

    gpnir4

    8 years ago

    Thanks for the reply, but now I got the values in the drop-down field "Access".

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi gpnir4,

    Go to your IVR settings and select access against your user i.e. 'both' for inbound and outbound. Then you will be able to see the icons for call and message in the modules Account, Contacts and Leads.

    Please let us know if you still face any issue.

    Regards, Rolustech Support

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

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