Fanatically Zen with SugarCRM and Zendesk

by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3136 - Zendesk tickets not showing up in SugarCRM

Closed Installation created by jordyschoonhoven1 7 years ago
Hi Support tea,, I installed the basic version of the Zendesk-sugarcrm integration module. I installed it on our sandbox environment of Sugar https://novilitytest.sugaropencloud.eu After connecting to our zendesk account (https://novility.zendesk.com) and adding the zendesk dashlet I expect to see some tickts from some demo data. We used in both system the same email adress. In Zendesk we can see correct Sugar data in Zendesk App, but nothing shows up in Sugar dashlet. Please advice. Thanks, Jordy

  1. chad member avatar

    Chad Hutchins

    7 years ago

  2. chad member avatar

    Chad Hutchins

    7 years ago

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5

    This Add-On doesn't support the latest Sugar version!

Rating
Rating

  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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