by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3342 - Zendesk Widget and Slowness

Closed Bug? created by Wisenet 7 years ago
Hello, We have been advised by Zendesk that they are retiring a SugarCRM integration that we are using. But they haven't been very helpful with how we are to best proceed. I looked on the marketplace and the only app we could find was yours. We are on SugarCRM 6.5. https://www.zendesk.com/apps/directory/?q=sugarcrm I have just installed the app but have some questions: 1) The plugin on the site states that it is free and no where does it state that it requires payment is this correct? If not how does this work in regards to the license key we are using? 2) We only require the integration for the widget or dashlet within Zendesk to show SugarCRM contact/account details. We have noticed that it is a little slow to load data and not always loading data that our previous dashlet was showing. 3) In SugarCRM in the Accounts and Contacts section there is a new Zendesk panel. Is there an easy way to remove this as it is noisy and unneeded for our use case. 4) Considering we are really just wanting to only use the Dashlet do you think we should upload our own custom app that just get Contacts/Accounts from SugarCRM? Thanks, Alister
  1. chad member avatar

    Chad Hutchins

    7 years ago

  2. Wisenet member avatar

    Wisenet

    7 years ago

  3. chad member avatar

    Chad Hutchins

    7 years ago

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  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

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