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#3254 - Module breaks Create Article feature in Cases

Closed Bug? created by chris15 Verified Purchase 7 years ago
All in all, this module works well, however, we've run into an issue where enabling the module breaks Sugar's functionality to create KB Articles from a Case. Disabling the files located in ./custom/modules/Cases/clients/base/views restores the functionality. With the files enabled, trying to create a KB article takes me to a page with only a save and cancel button visible. Disabling the files shows the slide down pane used to create a new record. I've attached a screen shot of the page I see when creating an article with the module enabled as well as the files I had to disable in order to get things to work as expected to create a KB article from a case qc-config-content > qc-config-content.hbs > qc-config-content.js > qc-config-content.php qc-config-headerpane > qc-config-headerpane.js > qc-config-headerpane.php ![Screen Shot 2017-08-14 at 2.43.29 PM.png](https://www.sugaroutfitters.com/assets/img/support/quick-compose-email/6b3a6357a2f17067d0bed9111c353a8c/Screen%20Shot%202017-08-14%20at%202.43.29%20PM.png "Screen Shot 2017-08-14 at 2.43.29 PM.png")
  1. chris15 member avatar

    chris15 Verified Purchase

    7 years ago

  2. chris15 member avatar

    chris15 Verified Purchase

    7 years ago

  3. chris15 member avatar

    chris15 Verified Purchase

    7 years ago

  4. Addoptify member avatar

    Addoptify

    7 years ago

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