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#1588 - Features not working as advertised
I have created various roles and have added users to them but the desired functionality is not taking effect. Users are unable to see records assigned to a particular security group. Also for some odd reason these non-admin users are getting an option to change the security group they're in.
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"We have big problem with SuiteCRM v.7.3.1 when creating custom screen by group. The Dashlets on the start page disappear for all user, we have this pr..." - claude_f.
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10 years ago
Make sure that the groups are also assigned to the records and that the users' roles are set to Group level access. You can review a single user's setup by going to their user record and clicking on the Access tab. Also check out this example for double checking your setup: https://www.sugaroutfitters.com/docs/securitysuite/example-of-a-typical-setup
For the non-admin issue, is this happening when you use the "login as" feature? I haven't heard of this happening, but users can add/remove groups from records. That can be disabled by editing the role and setting less permissive rights for the Security Grouos module.
Let me know if you have any questions.
10 years ago
Thanks for the quick response Jason are you able to remote in to troubleshoot my situation for the second issue?
10 years ago
Can you email me temporary credentials or even a video of the problem to solutions@eggsurplus.com? Any info to help recreate including steps and a use with that issue will help out.
Thanks!
10 years ago
Were you able to take a look at what I sent over via email?
9 years ago
Closing this out, but feel free to follow up if you have any more questions.