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#2364 - Security suite fails to validate all of a sudden
See this error when logging into sugarcrm. This is a serious issue for us.
Error: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
I checked on the server and I can connect to https://www.sugaroutfitters.com/api/v1/key/validate from the server
This has been running fine for a few years .Here is my last purchase info Subscriptions - Last Billed
Product Plan Price # Users Total Type Processed
SecuritySuite - SugarCRM CE Teams Full Edition - Yearly (2 months FREE) $250 - $250 yearly 3/20/2016
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"Very responsive development team, both in their communication and in having improvements incorporated and issues resolved." - kevin
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kacsoristvan- damien8105
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8 years ago
Looks like sugarcrm was using a nameserver that was decommissioned. Even though /etc/resolv.conf had the new name server entry in it sugarcrm was still using the old address and resolving failed. When connecting via the command line everything resolved properly. Quick fix was to put www.sugaroutfitters.com's ip address in /etc/resolv.conf
8 years ago
Thanks for following up with the resolution. Glad that you are up and running!