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#381 - Dashlets not add

Open Bug? created by mehrshid 10 years ago

Hello After securitysuite installation, Not things happened when i try to add new dashlets, Both for assigned users to a group or admin user. Sugarcrm 6.5.13

eggsurplus Provider Affiliate
10 years ago

Any dashlet issues are usually due to file permissions. I'd reference these links for ensuring that everything set correctly:

http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions http://forums.sugarcrm.com/f3/sugarcrm-permissions-50083/

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mehrshid
10 years ago

I read articles and check again all permission setting but problem exist. Is there any safe way to disable securitysuite form some seconds?

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- eggsurplus Provider Affiliate
  10 years ago
  
  Doing a "Disable" in Module Loader seems to work just fine for doing that. For the dashlet issue, do you have any themes installed, any errors in the browser console, any errors in the sugarcrm.log? Dashlets are being added and can be moved around just fine in all of my instances. Haven't heard of this in the 1,000+ installs since 6.5.13.
  
  -Jason
  
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mehrshid
10 years ago

Only "500 Internal Server Error 584ms" in firebug, nothing in sugar.log, I switched to standard theme with same result. Get http://my.com/index.php?action=DynamicAction&DynamicAction=displayDashlet&session_commit=1&module=Home&to_pdf=1&id=%20%20%20%20%20%20298407ca-3a77-b3e2-aba8-52e40fb46520&dynamic=true

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- eggsurplus Provider Affiliate
  10 years ago
  
  What theme were you using? There are some themes that touch the dashboard core code. That could be the issue.
  
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mehrshid
10 years ago

index.php?action=DynamicAction&DynamicAction=displayDashlet&session_commit=1&module=Home&to_pdf=1&id=%20%20%20%20%20%20298407ca-3a77-b3e2-aba8-52e40fb46520&dynamic=true

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mehrshid
10 years ago

SpecINFO_Blue

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- eggsurplus Provider Affiliate
  10 years ago
  
  I would recommend contacting them then. Themes are a more likely reason that the dashboard would be broken. Even if you switch back to the Classic theme there are many times overlapping code from a different theme due to the limitations of the SugarView framework.
  
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mehrshid
10 years ago

Okey

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spagy
10 years ago

Dashlet is added on home page but when i logout from the admin and login again these are not there ...pls help me

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- eggsurplus Provider Affiliate
  10 years ago
  
  Hello,
  
  As I mention earlier in this support case this issue is usually related to file permissions. It can also be due to an issue with some other customization that you have such as a custom theme. I would suggest addressing those areas. This issue is unrelated to SecuritySuite as it touches different code.
  
  I hope this gets you in the right direction!
  
  -Jason
  
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wasimakramtechloyce
8 years ago

I have also to add dashlets. Error on firefox window is "TypeError: document.getElementById(...) is null". Please guide me about this.

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