Save time and increase agent productivity with click-to-dial, letting the platform log inbound and outbound calls. Nablasol Genesys integrates the Genesys Cloud (aka PureCloud) with SugarCRM, making call data easily accessible.
Release Notes
v1.5 Updates
- Resolved the issue of duplicate inbound call entries.
v1.4 Updates
- Resolve the issue of multiple record linkages occurring when multiple tabs are opened and switched during a call.
- Temporarily hide the dial button immediately after a click to prevent double-clicking.
v1.3 Updates
- Fixed icon issue: Clicking on the dial icon no longer enters edit mode.
- Added a dial icon to the module's focus drawer.
- Linked call data to the primary and originating modules for outbound calls.
- Linked call data to the primary record for incoming calls and redirected to the primary record.
- Updated Genesys Configuration UI to include a primary module checkbox.
- Replaced the text "OpenLead" with "OpenRecord" so that incoming calls will open the primary module record based on the incoming number.
- Enabled the Genesys widget to pop up when clicking a number to dial.
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