FAQ
Index of questions here...
What does this integration do?
Syncs Accounts, Contacts, Leads, and Opportunities between SugarCRM and HubSpot.
Is it two-way synchronization?
Yes — data flows both from SugarCRM to HubSpot and vice versa.
Can I choose which fields to sync?
Yes, field mapping is fully customizable.
Does it prevent duplicate records?
Yes, using unique ID and hash matching logic.
Is sync automatic or manual?
Both — automatic (scheduled) and manual sync options are available.
Can I sync large data volumes?
Yes, with optimized batch processing and pagination.
Can I have separate mappings for each direction?
Not by default, but possible through a custom enhancement.
How are deleted records handled?
Deletions are not synced automatically to prevent data loss.
Is it compatible with SugarCloud and on-premise?
Yes, both environments are supported.
Is a sandbox/staging setup supported?
Yes, testing in sandbox before production is recommended.
How do I start using it?
Install, connect via OAuth, configure mappings, and start syncing.
What if I face duplication issues?
Use the latest version; contact support if the issue persists.
Do I get post-delivery support?
Yes, one month of warranty support after customization.
Can I request additional features?
Yes, custom development is available on request.
Who provides support?
echoBitz IT Solutions Pvt. Ltd. – info@echobitzit.com