Trustpilot Integration for SugarCRM - Automatically send, store, track, and manage customer reviews directly from Trustpilot within your CRM
Introduction
Introduction
Trustpilot plugin provides integration between SugarCRM and Trustpilot platform using the TrustPilot API.
Key features:
- Trustpilot Integration: Direct integration with Trustpilot allows users to pull in reviews and manage them from within the CRM. Send invitations, reply to reviews or request more information, add or remove tags.
- Link to Parent record: Each review can be tied to a parent record within the CRM for better tracking of customer satisfaction in relation to ongoing or completed projects/orders/processes/products etc.
- Process Automation Capability: Additional Process Definition actions have been integrated into the system, enabling automated functionalities such as sending invitations or responding to reviews based on specific system events (e.g., automatically sending a Trustpilot review invitation when an order is completed).
- Organic Review Indicator: Users can easily track whether reviews are organic or solicited, providing more context for customer feedback.
- Verified Reviews: A flag that shows if the review has been verified by Trustpilot, ensuring its authenticity.
- Information Requests: The ability to track and store additional customer information requested after a review submission.
- Review Reply: Users can send replies directly from the record, allowing for efficient customer communication.
Getting started
Saving Comment...