RT GSync: Google Calendar, Contacts, Drive Sync

by Rolustech

Boost your SugarCRM with seamless Google integration. Sync contacts, meetings, and Drive files. Streamline workflows and elevate productivity.

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#1665 - Installed but it does not appear to be syncing

Closed Installation created by kaitlinostler 9 years ago

I installed it onto my instance of sugar and added my Gmail information in my profile. I tested the connection and received a successful response but I didn't have a pop-up asking me to allow access. Instead it takes me to a blank screen in sugar. I have enabled pop-ups and have tried the sync in two different browsers. Can you help me troubleshoot?

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    9 years ago

    Hi kaitlinostler

    Firstly please confirm that in your Browser settings, popups are allowed. Because if popups are blocked for browsers then you wont be taken to popup screen which asks allowing access to Google.

    Secondly, Please send us screenshot here for the blank screen you receives. In Ideal scenario, it takes you on a screen with blue button to "Allow" access.

    Hope it helps.

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    9 years ago

    HI Kaitlin,

    As per our Email Communication your issue has been resolved therefore closing this case.

    Please let us know in future if you need any kind of help regarding RT GSync and We shall help you out instantly.

    Regards Rolustech Support.

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 14.2, 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
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Integrations Productivity google gmail google apps SugarCRM Sugar7 RTGSync gsync RT GSync rt Rolustech sync Gdrive calendar sync contacts sync sugar 8 Sugar 9 Sugar9 google calendar google drive google contacts drive sync Email Archive SuiteCRM Suite